Job Postings

Account Executive, Partnership Activation Team

Concierge Live is a sports ticketing application that simplifies the administrative tasks of managing suite, ticket and hospitality assets for sponsors and corporate consumers. Features within the platform allow clients to easily keep track of their ticket inventory, fulfill requests for tickets from their employees and customers, and generate versatile, detailed reporting in response to strict (and emerging) requirements on corporate entertainment across regulated sectors such as finance, healthcare, and insurance.

 We are seeking new Account Executives to join our Partnership Activation Team. Account Executives are the backbone of the best-in-class customer support for which Concierge Live has become famous and are essential to the continuity of our relationships with clients and stakeholders.  Liasing directly with customers on a day-to-day basis, Partnership Activation Team members are expected to be functional experts of the Concierge Live platform as well as ticket management consultants, offering clients strategic advice predicated on best practices in our industry. Although candidates are not expected to have prior experience in either area, they are expected to be motivated and adept learners, deeply invested in our new employee training program. Candidates for this position must possess a high emotional intelligence, a focus and passion for customer service activities and, when necessary, be able to act as a quick-thinking, “behind the scenes” problem-solver. 

To be successful in this position, an Account Executives must be a strong communicator, proactive, detail-oriented and highly organized, with the ability to juggle multiple responsibilities at the same time.

Primary Responsibilities

• ·Attend client meetings to understand their needs and goals

• Gather and assemble information and analysis in the development of briefs, proposals, etc.

• Oversee the day-to-day management and delivery of physical and digital ticketing inventory

• Create and update client ticketing inventories 

• Assist in creating report/data packages, training aids and collaterals

• Prepare client “scorecards” 

• Identify, research, and resolve user support issues

• Feature engagement and testing 

• Set up and captures meeting notes, content, agreed action, ownership, due dates and next steps, distributing to relevant parties upon completion

• Actively contribute to overall idea generation for Company processes, products and services

Qualifications

• 1-3 years experience

• A passion for problem solving and technology

• Ability to learn and maintain processes while working in a fast-paced environment

• Embrace flexibility and change within the growing department

• Strong attention to detail

• Solid written and verbal communication skills

• Strong interpersonal and organizational skills

·      Maintain exceptional attendance and punctuality

·      Ability to communicate clearly and effectively with clients and vendors via verbal and written communications

Concierge Live is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. 

To apply, please send your resume to [email protected].